The Play Scape will be closed for a private party 11:00 AM - 2:30 PM | Wednesday, 18th March.
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Privacy Policy

1. Introduction

The Play Scape (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our venue, use our website (https://theplayscape.ca/), book parties or events, purchase gift cards, or interact with us online or in person.

By using our services, you consent to the data practices described in this policy.

2. Information we collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and payment details when you make a booking, purchase a gift card, or register for an event.

  • Demographic Information: Age or birthday (for age-restricted attractions or birthday party bookings).

  • Transaction Information: Details about purchases, bookings, and gift card redemptions.

  • Technical Data: IP address, browser type, device information, and cookies when you visit our website.

  • Security Footage: CCTV video recording in our venue for safety and security purposes.

  • Marketing Preferences: Your communication preferences and interactions with our promotions.

3. How we use your information

We may use your information to:

  • Process bookings, gift card sales, and event reservations.

  • Provide customer service and support.

  • Send important updates about your bookings or purchases.

  • Communicate promotions, newsletters, or marketing materials (with your consent).

  • Improve our services, website, and customer experience.

  • Ensure venue security and prevent fraud.

  • Comply with legal obligations.

4. Sharing your Information

We do not sell your personal information. We may share it only in the following situations:

  • With trusted third-party service providers (e.g., booking software, payment processors, email platforms) who assist in our operations.

  • If required by law, regulation, or legal process.

  • To protect the safety and security of our guests, staff, and property.

  • In connection with a business transfer, such as a merger or acquisition.

5. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience, analyze site traffic, and personalize content. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly as a result.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing communications.

  • Restrict or object to certain data processing.

  • Withdraw consent at any time (where applicable).

To exercise these rights, please contact us at the email or mailing address below.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Privacy Disclaimer & Subscriber Consent

By submitting a form on our website, you consent to the collection and use of your personal information, including your name, email address, phone number, and any other information you voluntarily provide. This information is collected for the purpose of responding to inquiries, providing requested services, managing reservations, improving customer experience, and, where consent has been provided, sending promotional communications.

Marketing Communications

By opting in to receive marketing communications, you agree to receive newsletters, special offers, promotions, and updates from us via email or other communication channels. Consent is not a condition of purchasing any products or services.

Unsubscribe and Withdrawal of Consent

You may withdraw your consent to receive marketing communications at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly. Withdrawal of consent will not affect communications required to fulfill existing reservations, transactions, or service requests.

Data Protection

We are committed to protecting your personal information and maintaining appropriate security measures to prevent unauthorized access, disclosure, alteration, or misuse of your data. We do not sell your personal information to third parties. Information may be shared with trusted service providers only as necessary to operate our business and provide services to you, in accordance with applicable privacy laws.

However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Third-Party Links

Our website or communications may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our services are intended for all ages, but we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us so we can delete it.

11. Changes to this Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us